Privacy Policy

1. Introduction

Sitery ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hosting service.

2. Information We Collect

2.1 Information You Provide

When you register for an account, we collect:

• Email address
• Full name
• Password (encrypted)
• Billing information (processed by Stripe)

2.2 Payment Information

When you set up billing, we collect payment information through Stripe, our payment processor. We do not store your full credit card details on our servers. Stripe handles all payment processing and stores your payment information securely in compliance with PCI DSS standards.

2.3 Service Usage Data

We automatically collect information about your use of the Service:

• Sites you create and manage
• Domain configurations
• Backup and restore activities
• Support tickets and communications
• Workspace information and team member relationships

2.4 Technical Data

We collect technical information including:

• IP addresses
• Browser type and version
• Device information
• Login times and session data

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process your transactions and manage billing
• Send you service-related notifications and updates
• Respond to your support requests and communications
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf:

• Stripe (payment processing)
• Cloud infrastructure providers (hosting and storage)

4.2 Workspace Members

Information related to sites is shared with other members of your workspace based on their permission level (owner, admin, or member).

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit using TLS/SSL
• Encryption of passwords using industry-standard hashing
• Container isolation for each site
• Regular security updates and monitoring
• Automatic daily backups stored in separate storage

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. When you delete your account, we will delete your personal information within 30 days, except where retention is required for legal purposes.

Site data and backups are deleted when a site is deleted from the platform.

7. Your Rights

You have the following rights regarding your information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your site data and backups

To exercise these rights, please contact us at privacy@sitery.io.

8. Cookies

We use essential cookies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@sitery.io.